Privacy Policy

TrueLine Property Solutions is a licensed exterior property services contractor serving the Triangle and Triad regions of North Carolina. We operate this website at truelinepropertysolutions.com to provide information about our services and to allow potential and current clients to contact us.

This Privacy Policy describes how we handle personal information collected through our website and in the course of providing our services.

We collect personal information only when you voluntarily provide it to us. This includes:

• Contact form submissions — name, email address, phone number, service requested, and project description
• Email correspondence — any information you include when emailing us directly
• Phone calls — information discussed during service inquiries or scheduling calls
• Service agreements — name, property address, and contact details required to fulfill a project proposal or contract

We do not collect payment information directly through our website. Any payment processing is handled through secure third-party methods specified in your project proposal.

The information you provide is used solely to:

• Respond to your inquiries and estimate requests
• Schedule site visits and service appointments
• Prepare and deliver project proposals
• Communicate project updates, invoices, and follow-ups
• Improve our services based on feedback you provide

We do not use your information to send unsolicited marketing communications, sell your data to third parties, or build advertising profiles.

Information submitted through our contact form is transmitted via EmailJS, a third-party email delivery service, and is received directly in our business email inbox. We do not maintain a separate database of form submissions.

Client information related to active or completed projects may be retained in our internal business records for accounting and legal compliance purposes. We take reasonable precautions to protect this information from unauthorized access.

Our website uses the following third-party services that may collect limited data as part of their standard operation:

• EmailJS — processes contact form submissions. Subject to EmailJS's own privacy policy.
• Google Maps — used to display our service area. Google may collect data in accordance with Google's Privacy Policy.
• Google Fonts — used for website typography. May log font requests.

We are not responsible for the privacy practices of these third-party providers. We encourage you to review their respective privacy policies.

Our website may use basic cookies to support site functionality (such as WordPress session cookies). We do not use tracking cookies, advertising cookies, or analytics cookies that collect personal behavioral data.

If you have concerns about cookies, you may adjust your browser settings to restrict or disable them. Note that disabling cookies may affect some website functionality.

We do not sell, trade, or rent your personal information to any third party. We may share your information only in the following limited circumstances:

• With service providers directly involved in completing your project (e.g., material suppliers or subcontractors), and only to the extent necessary
• When required by law, court order, or governmental authority
• To protect the rights, property, or safety of TrueLine Property Solutions, our clients, or others

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information, subject to any legal retention obligations
• Opt out of any future communications from us at any time by contacting us directly

To exercise any of these rights, please contact us at navaslandscapenc1@gmail.com.

Our website and services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

Our website may contain links to external sites (such as our Jobber booking page or Google Business profile). These sites are operated by third parties and are subject to their own privacy policies. TrueLine Property Solutions is not responsible for the content or privacy practices of any linked external sites.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.